In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market.

What We Offer

• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Employee Discounts

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Help dealership fully leverage CRM tools, workflows, automation, and reporting to improve lead management and follow-up
• Strong understanding of dealership sales, internet lead, and BDC processes
• Experience with automotive CRMs preferred
• Update Website weekly using SEO words to bring in new sales.
• Managing Social media accounts to secure leads.

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills